StoryKnow Support
We're a small team and we read every message. Here's how to reach us and answers to common questions.
Contact us
Email us any time — questions, bug reports, or template requests are all welcome.
We aim to reply within 2 business days.
Frequently asked questions
How do I record a story in my own voice?
Open a panel, tap “Read it myself,” then the microphone to record. You can preview and re-record before saving. The full story text stays on screen so you can read it aloud while recording.
How many stories can I make for free?
Your first 7 stories are completely free. After that, you can unlock a pack of 10 more stories with a simple in-app purchase, and add another pack any time.
I bought a story pack but don't see my stories. What do I do?
Open Settings inside the app and tap “Restore Purchases.” If it still doesn't appear, email us at storyknow@aweways.app and we'll help right away.
Where are my photos and recordings stored?
Everything stays on your device. StoryKnow does not upload your photos, recordings, or stories to any server. See our Privacy Policy for details.
What is cartoon mode?
Cartoon mode turns a panel photo into a friendly illustration. The conversion happens entirely on your device — your photo is never sent anywhere.
Do I need an account to use StoryKnow?
No. There is no sign-up and no login. You can start creating stories right away.
Is StoryKnow a medical or therapy service?
No. StoryKnow is a creation tool for families and professionals. It does not provide therapy, diagnosis, or treatment.